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To serve you better. This is a development site of Dlask Arms Corp. — no orders shall be fulfilled. Please visit www.dlaskarms.com to order craftsman quality firearms and accessories or phone customer service +1 (604) 952-0837

FAQ Dlask Arms – Help Centre

FAQ Dlask Arms

FAQ DLASK ARMS – HELP CENTRE

Customer service is an arms race. At Dlask Arms customer service is always a priority and we are constantly working to improve it. However, there are times when call volumes into our Customer Service Center are very high – thus increasing hold times. If you can not find answers at FAQ Dlask Arms – Help Center to your problems or questions, you may contact Customer Service at +1 (604) 952-0837 or use our online form.

Browse F.A.Q. Topics

DAR 22 Technical Questions & Answers

  • Can I get instruction manual for DAR 22 custom rifles ?
    Basic models of DAR 22  .22LR rifles are incorporating Ruger 10/22 ® parts. Ruger 10/22 ® Instruction Manual including Firearm Operation, Safety Instructions, Care and Cleaning,  should be also observed for DAR 22 rifles. For information on aftermarket parts and accessories of the DAR 22 Custom rifle please refer to the specific part.   Ruger 10/22 ® Instruction Manual

Dlask Arms Returns & Exchange

  • How to Return & Exchange by Mail
    You may return your online purchase through the mail. To return your purchase: Fill out the return information on the back of the Invoice and include it with the merchandise. Indicate the reason for the return and the action to be taken (exchange/refund). Include all original packing materials, manuals, and accessories with the product.
      Send Returns to:
    Dlask Arms Corp.
      Attention: Returns & Exchange
    # 16 7167 Vantage Way
      Delta, BC  V4G 1K7
    Canada.
      For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent freight collect or COD. Refused shipments are subject to a 20% restocking fee.
  • What is Dlask Arms Return Policy ?
    If you are not completely satisfied with your purchase we will provide a refund or exchange. All refunds or exchanges will only be issued within 30 days of the original sales date for items in their original package. Refunds are subject to a 20% restocking fee. Discounted items are included in Dlask Arms return policy.  Please note that we cannot accept exchanges or return on custom orders, this includes Dlask Custom Build firearms. All returns or exchanges of firearms must have prior approval from Dlask Arms Corp. Once a firearm has been discharged, it is non-refundable. Differences on exchanged items will be added or refunded to your original order less the cost of shipping and handling. All return shipping costs are the responsibility of the customer, with the exception of an error occurred on our part in the shipment of your order, or if the product is defective.

Dlask Arms Warranty

  • Dlask Arms Warranty Policy
    Dlask Arms Corp. warranties its products for a period of one year from date of purchase to the original purchaser. Failures due to defects in material or workmanship will be repaired or replaced at Dlask Arms discretion throughout the warranty period.  Dlask Arms Corp. assumes no liability for consequential, punitive or other damages (except as set forth herein) related to a warranty claim. A service and/or handling charge may be required for non-warranty repairs.
      DLASK ARMS CORP. ASSUME NO RESPONSIBILITY FOR PRODUCT MALFUNCTION OR FOR PHYSICAL INJURY OR PROPERTY DAMAGE RESULTING IN WHOLE OR IN PART FROM CRIMINAL OR NEGLIGENT USE OF THE PRODUCT, IMPROPER OR CARELESS HANDLING, UNAUTHORIZED MODIFICATIONS, USE OF DEFECTIVE, IMPROPER HAND-LOADED, RELOADED OR REMANUFACTURED AMMUNITION, CUSTOMER ABUSE OR NEGLECT OF THE PRODUCT OR OTHER INFLUENCES BEYOND OUR DIRECT AND IMMEDIATE CONTROL. THIS WARRANTY DOES NOT APPLY TO NORMAL WEAR OF ANY PARTS, INCLUDING METAL, WOOD, PLASTIC, RUBBER, SURFACE FINISH OR OTHER MATERIALS, OR IF UNAUTHORIZED REPAIR AND/OR ALTERATION HAS BEEN PERFORMED.
        Products manufactured by other companies, but sold through Dlask Arms Corp. may carry their own warranties and any warranty concerns must be addressed by the manufacturer.  Dlask Arms makes no warranties, implied or expressed, for products manufactured by a third party.

Purchasing

  • Accepted Payments Types
    We accept Visa and Mastercard through Elavon secure payment gateway.

Shipping

  • Shipping times:
    We strive to fulfill all orders as soon as possible. Order processing and shipping times (subject to unforeseen circumstances) are as follow:
      Stocked Product:
    Custom Parts:
      Custom Firearms:
  • Order tracking:
    If a Canada Post tracking number was emailed to you, you can track your package by visiting www.canadapost.ca  or calling Canada Post (1-866-607-6301).
  • SHIPPING METHODS AND RATES
    COMING SOON
  • Other restrictions or fees:
    In situations where shipments are refused due to incorrect shipping information such as an incomplete address, a 15% handling fee will be charged.
  • Shipping Firearms
    Dlask Arms Corp. can ship restricted and non-restricted firearms, however, some conditions apply:
        When purchasing firearms or ammunition online, you must have a valid Possession and Acquisition License (PAL), and your shipping address must match the address associated with that PAL.
      This information will be requested at checkout, and verified with the CFC (Canadian Firearms Centre) prior to completing your order.
    Both Non-restricted firearms and restricted firearms are shipped by Canada Post Priority.
  • Locations we ship to:
    Dlask Arms ships to all locations in Canada. At this time, unfortunately, we cannot ship to the U.S.A. or other international locations.